Frequently Asked Questions
This page includes a list of frequently asked questions received by the ProgramFiles.com
helpdesk. Please look for an answer to your question here before contacting us.
Why doesn't my download work?!
Is there any charge to download software at ProgramFiles.com?
Does ProgramFiles.com charge to use any of the software?
How do I download software at ProgramFiles.com?
How do I un-archive or unzip software?
How do I install software?
How do I uninstall or remove software from my computer?
Do you give any technical support for the software you list?
What's the difference between Shareware, Freeware and Demoware?
How do I know if a program is Shareware, Freeware or a Demoware?
How do I purchase the full version of the software?
Q) Why doesn't my download work?!
A) There are 5 main reasons why a download may not have worked:
||Cookies - If you have disabled cookies in your browser, you
will not be able to login to begin a download! You will get stuck in an
endless loop of login requests. Enable cookies in your browser to fix this
Download Managers - Many download managers such as GetRight and DAP
can cause problems. If you use a download manager and are having problems
with your download, try disabling it and reattempting the download.
Firewalls - Firewalls can block access to the ports needed to download
the file you want. Opening port 21 on your personal computer will often
solve this problem. If you are not on your own personal computer, contact
a system administrator for help.
Broken Links - Sometimes the file you try to download does not exist
anymore. If this is the case, you may get an error message of sorts. Some
broken links will give you a blank white page underneath the ProgramFiles
header bar. Please report broken links so that they can be fixed or removed.
Popup Stoppers - Very occassionally, files will be downloaded in
a new window. If you are running a popup stopper and are having difficulties
downloading files, try disabling it and trying again.
Q) Is there a charge to download software at ProgramFiles.com?
Q) Does ProgramFiles.com charge to use any of the software?
A) No. ProgramFiles.com is a software distribution web site. We list software for free download and evaluation however most software authors have additional licensing requirements. You are responsible for complying with these requirements, if any.
Q) How do I download software?
A) Search or browse the categories until you find an individual program that you want to download. Then click on the download link. If you are a first time visitor, we must verify your email address and personalization information before you can begin the download. This will only happen the first time you use our site.
Q) How do I un-archive or unzip software?
A) Locate and download WinZip or a similar archiving program. Install this program to un-archive or unzip any .zip file.
Q) How do I install software?
A) Frankly, we donít know. You must follow the instructions for each program you download.
Q) How do I uninstall or remove software from my computer?
A) Uninstalling or removing software from your computer can be done in a number of different ways:
- Check the program you wish to remove to see if it has an "Uninstall" utility.
- Remove the program from the Add-Remove Programs menu option found in your Control Panel.
Q) Do you give any technical support for the software you
A) ProgramFiles.com is unable to offer technical support for any software. Contact
the Author or developer of the program.
Q) What's the difference between Shareware, Freeware and
||Shareware - Software you get to use for a number of days to decide
if it meets your needs. If you continue using the software after this evaluation
period, you would have to license the program.
Freeware - These programs are completely free to use and keep. Some
include advertising placed there by the Author enabling them to earn a little
revenue for their hard work.
Demoware or Crippleware - These titles are usually functional but
have a crippled critical function or restricted time frame in which to evaluate
Q) How do I know if a program is Shareware, Freeware or a Demoware?
A) Licensing information is given for each software title in our listings on the program description page.
Q) How do I purchase the full version of the software?
A) Every program is different. Programfiles.com does NOT sell any programs. Contact
the author or check the help section of the program.